MINUTES OF PPG MEETING
Thursday November 22 2018 18.30
Dr. T Safdar. General Practitioner Central Clinic (TS)
Patient 1 (P1)
Patient 2 (P2)
APPROVAL OF PREVIOUS MEETING MINUTES:
Minutes of previous meeting 23/05/2018 approved.
WELCOME & INTRODUCTION
TS welcomed those present to the tenth PPG meeting and thanked
everyone for coming. TS explained how the PPG was established, its
purpose and remit. TS also reviewed previous PPG meetings & the
touched upon the kind of issues discussed & the discussions held. TS
also said the practice hoped the PPG would continue to prove a useful
discussion and feedback tool. TS reiterated that agenda items are
always encouraged from patients. TS reminded everyone of the various
forms of feedback available to patients (FFT, Suggestions Box, NHS
Choices, Website, Complains/Compliments etc).
Suggestion Box: no messages received
Website/Emails: one ‘spam’ messages
Any other methods: none received
FFT: TS explained how the FFT works. The location of the forms and the
box was pointed out and the patients present were asked to encourage
their friends and family to complete an FFT card. TS also said
patients could submit FFT data verbally if they chose at reception.
TS again asked the patients present to take every opportunity to
encourage feedback from their friends and families who are patients at
the surgery. TS said that feedback through the FFT had consistently
been very positive.
Staff Changes – TS said that there hadn’t been any significant
staff changes. TS introduced Dr Hirani & Dr Carter to the patients
present & explained their working days.
Research Practice – TS confirmed that the practice continued to
enrol in various research studies and had already contributed
patients to these studies. TS explained some features of the most
recent studies that the practice was involved with. TS explained
to the patients present what these research studies typically
entailed for any interested patients and what patients could
expect (if anything) in a research communication from the
practice. TS reiterated and emphasized that any involvement of
patients would first have the relevant ethics approval and
secondly would always be strictly voluntary.
Premises Update – TS showed those present the redecorated rooms &
new flooring in the said rooms.
Extended Access – TS reminded those present that the practice &
all locality practices were participating in this scheme and the
appointments available were also explained.
GDPR – P2 asked what effect the GDPR had on the practice as he had
read an article in the press about this. TS replied that the rules
around how we process SAR requests had changed somewhat and
briefly summarised these changes.
PPG Organisation – TS again raised the question of the
organisation of the PPG as was discussed at each of the last PPG
meetings. TS asked if any of the patients present would like to
nominate themselves as permanent chair & vice-chair etc or would
they prefer for the PPG to remain informal? TS also reiterated
that this wouldn’t involve too onerous a commitment for any one
person. Again the consensus was that the PPG would like to stay
the same (i.e. informal).
Patient Online Services – TS said the uptake of online
registrations amongst our patients was very low despite the best
efforts of our reception staff. TS emphasized to patients the
advantages of registering for services online and the services
available. TS asked the patients present to spread the word
amongst the community & friends etc as the practice is very keen
to get more patients on-board with online services.
QUESTIONS FROM PATIENTS
P2 asked about the new prescribing policy across Dudley. TS
summarised some of the changes & used the posters in the waiting
room to illustrate this.
P1 asked if any more building works were planned to which TS
replied there were none.
TS asked those present for their views on the availability of
appointments & overall ease of access to our services:
P1 – “very good”
P2 – “no complaints”
TS confirmed that the practice always does its best to monitor
capacity & demand for appointments and tried to be flexible in
responding to demand.
ANY OTHER BUSINESS:
Date of next PPG Meeting set as Thursday 23 May 2019 at 6.30pm.
TS thanked everyone present for coming and asked them to let their
family & friends know about the next meeting in May 2019 which will
also be advertised in due course in the waiting room & on the practice